Our Policies

SERVICE POLICY

In order to provide a relaxing and soothing spa experience for all our clients, friends or children attendance is prohibited during your service.

SCHEDULING & RESCHEDULING

A $20 deposit is required at the time your appointment is scheduled. 

This deposit will be applied toward your services. If the service is less than your deposit, the difference will be refunded upon completion of your service.  The balance can be transferred to your next appointment.

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After you have booked your appointment, you will receive a confirmation email.  This email will provide you the option to reschedule your appointment online. 

Appointments must be rescheduled 24 hours in advance in order for your deposit to be transferred.  If not, your deposit is forfeit.   

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Deposits are Non-Refundable.

CANCELLATIONS & NO SHOWS

If you need to cancel your, the appointment confirmation email will provide you the option to cancel your appointment online.

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Appointments must be canceled 24 hours in advance in order for your deposit to be transferred.  If not, your deposit is forfeit.  

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If you do not cancel your appointment 24 hours in advance or do not arrive for your scheduled appointment (aka - NO SHOW), your credit card will be charged the full amount of the scheduled service.

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If you are experience technical difficulty rescheduling online, please text or call 513-325-9972.

PAYMENT

The following forms of payment are accepted:  Cash, Credit Cards, PayPal

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Cash is Preferred.

Payments other than cash will be charged a processing fee of 3% including PayPal, Credit Cards, and Debit Cards & Cash App.

Check are not accepted. 

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Venmo or bank-to-bank transfer transactions are accepted and FREE!

LATE POLICY

Arrive for your appointment on time.  We do provide a 10 minute grace period. 

If you are more than 15 minutes late, your appointment will be cancelled and deposit forfeit.

For Eyelash Extensions, please have clean and makeup FREE EYELASHES!